Support

Refund Policy

30-day returns

You can return an unused, unopened item within 30 days of delivery for a full refund to your original payment method. To start a return, contact us at hello@icebrim.com with your order number.

Hygiene exception

For hygiene reasons, we're unable to accept returns on caps that have been used or removed from their sealed packaging, unless the item is faulty.

Faulty or damaged items

If your cap arrives faulty or damaged, we'll replace or refund it at no cost to you. Please contact us within 14 days of delivery with a photo of the issue and your order number, and we'll sort it out quickly.

Right to cancel

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of delivery without giving a reason, provided the item is returned unused and in its original condition.

Refund timing

Once we've received and inspected your return, refunds are typically processed within 5–7 working days, though it may take a few additional days for the funds to appear back in your account depending on your bank.

Return shipping costs

You are responsible for return shipping costs unless the item is faulty or we sent the wrong item, in which case we'll cover the cost.